Refund Policy

Overview

This policy covers refunds and cancellations for paid review services offered by Sitecypressfield Mining Review Co., Ltd., including rack shelf layout assessments, bench tests, power and thermal audits, selection consultations, and installation supervision.

Deposit and Booking

A 40% deposit is required to confirm a visit date or bench test slot. The remaining balance is due upon report delivery. Deposit payment details are provided in your booking confirmation email.

Full Refund Eligibility

You are eligible for a full refund of amounts paid (including deposit) if:

• We cancel the engagement due to staff unavailability or circumstances on our side
• We are unable to access your facility on the scheduled date due to reasons within our control
• A bench test cannot be performed because equipment we agreed to test is not available and no rescheduling date is agreed within 14 days

Partial Refund Eligibility

A partial refund may apply when:

• You cancel more than 7 calendar days before the scheduled visit: full deposit refund minus a ₩30,000 administrative fee
• You cancel 3–7 calendar days before the visit: 50% of deposit refunded
• The engagement is completed but you dispute specific report findings: we will review the dispute and may offer a partial credit toward a follow-up visit, at our discretion

Non-Refundable Items

The following are not eligible for refund:

• Cancellations made fewer than 3 calendar days before a scheduled on-site visit (deposit forfeited)
• No-shows — failure to provide facility access at the agreed time without prior notice
• Work already performed, including completed on-site assessments, delivered reports, or bench tests that have been run
• Travel charges already incurred for visits outside Daejeon metropolitan area
• Materials or third-party costs we have purchased specifically for your engagement (rare; you will be notified in advance)

Rescheduling

You may reschedule a confirmed visit once at no charge if we receive notice at least 5 calendar days in advance. A second reschedule or rescheduling with less than 5 days’ notice incurs a ₩50,000 rebooking fee.

Refund Process

1. Email info@sitecypressfield.click with your booking reference, service type, and reason for the refund request.
2. We acknowledge receipt within 2 business days.
3. Approved refunds are processed via bank transfer to the original payment account within 10 business days.

Cancellation by Client After Work Has Started

If an on-site assessment begins and you request cancellation mid-visit, you are charged for time already spent plus any non-recoverable travel costs. Any remaining prepaid balance is refunded.

Consultation Sessions

For ASIC selection consultations: cancellations more than 48 hours before the session receive a full refund. Cancellations within 48 hours forfeit 50% of the session fee.

Disputes

If you disagree with a refund decision, contact us at info@sitecypressfield.click. We aim to resolve disputes within 10 business days. Unresolved disputes are subject to the governing law and jurisdiction stated in our Terms of Service.

Contact

Refund requests: info@sitecypressfield.click Office 7, 64 Test-daero, Jung-gu, Daejeon 00000 Phone: +82 42 0000 4263